FREQUENTLY-ASKED
QUESTIONS

Reasons underpinning the selection of expedited shipping, as the optimal method for fast and secure transport, are as diverse as our clientele:

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• Aircraft-on-Ground (AOG) situation where a vital component was rendered non-operational at Ottawa Macdonald-Cartier International, necessitating a prompt delivery of a crucial replacement part.

• A Texas oil refinery grapples with a pressure valve failure, with the sole available replacement situated in Ontario, requiring a delivery in under 24 hours.

• A mining operation in northern Wisconsin faces a critical shortage of wear replacement parts, posing a threat of operational shutdown, and demands immediate shipment.

• A key component supplier to a major automotive manufacturer lags behind production and requires an immediate shipment of all available inventory.

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In addition to a fast delivery, our clientele demands specialized care and handling, without any transfers or unnecessary manipulation:

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• A babbitt bearing for a large turbine at a power plant in northern Quebec mandates transportation at temperatures above zero throughout the overnight mid-winter trip.

• high-end custom architectural millwork shipped to Google headquarters in Manhattan requires a premium white-glove transfer to avoid any surface scuffing.

• Delicate process automation tooling, integrated with robotics, necessitates specialized strapping and measures to prevent vibrations during transport

• The transfer of medical and analytical samples, subject to Department of Transportation (DOT) regulations and specific requisites, mandates meticulous adherence.

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Your client is facing an unexpected production downtime, and relies on your expertise to mitigate the consequences which could result in significant financial losses.  Recognizing the critical nature of these circumstances, it is imperative to engage a specialized carrier capable of consistently achieving expedited delivery timelines, often surpassing conventional air-shipping methods. Timely delivery of the essential part or product is paramount, as any delay has the potential to irrevocably tarnish your company's reputation and compromise future business opportunities.

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If any of the scenarios above resonate with your current situation, call us.

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Upon placement of your order, or at a time specified by you, a designated driver will be dispatched to pick up your shipment. The assigned vehicle and driver are exclusively committed to your shipment, ensuring a direct and uninterrupted trip to its destination.

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For shipments bound for the United States, our office will process your customs paperwork, submit it to the U.S. Customs and Border Protection, and liaise with your designated broker to facilitate the seamless clearance of the load for crossing. Equally thorough process is undertaken for shipments to be imported into Canada.

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We will maintain ongoing communication with the driver, the consignee, and you, the shipper, throughout the entire duration of the delivery process. Once completed, we will obtain a signed copy of the delivery slip and upon request, provide you with a photo confirming the successful unloading of the shipment.

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Is your current carrier genuinely committed to meeting the standards outlined above?

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